All products of HECEF( are delivered to your door in the United KingdomUnited States (EXCEPT Hawaii & Alaska),Australia and the European Union Countries, and thus they should be only returned in the the same shipping country/region. 




Usually packaging and shipping will happen within 1-3 working days after we receive the order. Express delivery and dispatch usually takes 3-5 working days after shipment picked up. After the tracking information's updated by the courier company, we will fill in the tracking number on the order system and you can check it later in your order.


The delivery time frames are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shipping location, weather condition, custom inspection.



We will not be responsible for wrong shipping address if we do not have the correct information. Any reprocessed order will be charged an additional fee, in case of incorrect shipping information provided. Also, any order cancelled after shipment would be also charged the same fee. Those fees will be deducted from the refund if the order is canceled after having being shipped.



We are able to offer world class shipping options through our long term partnerships with Yodel, Hermes, DHL, Royal Mail, USPS and other leading global carriers. Professional warehouse personnel will take good care of your orders by making sure they are packed in accordance with our rigorous and exacting standards. Your products will be carefully checked and securely packed before shipping out. Every day, we ship to thousands of customers across dozens of cities in the US, UK as well as some European countries; this reflects our commitment as a leading global online retail company.


We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.